How KITH Delivers a Premium Online Experience & Eliminates Surprise Returns


Providing phenomenal products and a shopping experience to match is the name of the game at Kith NYC. Established in 2011, KITH operates on two planes - a multi functional lifestyle brand for both men and women, and a progressive retail establishment. With the highest quality of goods and in-store service, KITH needed an online shopping experience to match.  


The team also needed more in-bound product returns visibility. They had no way of anticipating how many returns to expect for processing in a given week, and at times staff were ‘bombarded’ by surprise returns. Kith NYC needed a way to improve and streamline internal workflows to solve this problem.

What You'll Learn

Download this case study to find out how Kith leverages Returnly to:

  • Improve the online returns experience
  • Eliminate surprise returns
  • Free-up time for support and operations

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