Known for their signature fabric blends, California-based clothing brand Marine Layer produces sustainable, small batch clothing for men and women. Clothing made this well was bound to grow in popularity, but as online sales grew, Marine Layer faced a new set of challenges.
Marine Layer’s eco-friendly apparel is produced in small batch, limited edition, cycles. The unique production cycle means that items sell out quickly. This limited inventory complicates the online exchange process, and frequently items selected for exchange had sold out by the time the exchange was authorized. This experience was a rough point for both the staff and shoppers.
What You'll Learn
In this customer success story, you'll learn how Returnly helped Marine Layer streamline what used to take 2-3 days to 1-2 hours while solving for the stocking issues that come with limited inventory, and providing shoppers with a better, softer, post-purchase experience.