The 2020 Returnly DTC Returner Report

Hear our conversation with eCommerceFastlane.com Podcast host Steve Hutt and Returnly's CBO Aaron Schwartz for a look at the findings from our year-long study of consumer returns behavior across DTC websites.

The report uncovered data that will help DTC brands make more strategic decisions in the year to come -- and identified the returner personas that are defining the ever-changing online shopping expectations.

In this on-demand webinar you'll learn:

  • What are some of the surprising findings on returns in 2019 and how you can take advantage to help fuel growth in 2020? 

  • What are the most common returner personas and how you can leverage learnings from last year to succeed in the new year?

  • How can DTC brands customize the returns process to turn returns into an opportunity to increase both brand loyalty and customer lifetime value?

Webinar Thought Leaders


Steve Hutt
eCommerce Founder / Shopify Expert / Podcast host at eCommerceFastlane.com
Steve is obsessed with entrepreneurship, commerce, and Shopify. He runs the eCommerce Fastlane industry blog and podcast where he shares cutting-edge marketing strategy, must-have Shopify apps, and various best practices for DTC brands. Steve also holds the role of Merchant Success Manager with Shopify Plus.


Aaron Schwartz
Chief Business Officer (CBO), Returnly 
Aaron currently serves as CBO working with technology partners and customers to drive go-to-market strategy for Returnly. Aaron is the founder of DTC brands Modify Watches and Refill Revolution as well as co-founder and advisor to international shipping carrier Passport.


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