On-DEMAND

The 2020 Returnly DTC Returner Report


Hear our conversation with eCommerceFastlane.com Podcast host Steve Hutt and Returnly's CBO Aaron Schwartz for a look at the findings from our year-long study of consumer returns behavior across DTC websites.

The report uncovered data that will help DTC brands make more strategic decisions in the year to come -- and identified the returner personas that are defining the ever-changing online shopping expectations.

In this on-demand webinar you'll learn:

  • What are some of the surprising findings on returns in 2019 and how you can take advantage to help fuel growth in 2020? 

  • What are the most common returner personas and how you can leverage learnings from last year to succeed in the new year?

  • How can DTC brands customize the returns process to turn returns into an opportunity to increase both brand loyalty and customer lifetime value?

Webinar Thought Leaders

Steve_Hutt_HeadShot

Steve Hutt
eCommerce Founder / Shopify Expert / Podcast host at eCommerceFastlane.com
Steve is obsessed with entrepreneurship, commerce, and Shopify. He runs the eCommerce Fastlane industry blog and podcast where he shares cutting-edge marketing strategy, must-have Shopify apps, and various best practices for DTC brands. Steve also holds the role of Merchant Success Manager with Shopify Plus.

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Aaron Schwartz
Chief Business Officer (CBO), Returnly 
Aaron currently serves as CBO working with technology partners and customers to drive go-to-market strategy for Returnly. Aaron is the founder of DTC brands Modify Watches and Refill Revolution as well as co-founder and advisor to international shipping carrier Passport.

   

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