ECOMMERCE REPORT

The 2020 State of Returns Report

A guide to return trends and the returner personas shaping the future of direct-to-consumer (DTC) e-commerce

Returns_Book_sm

Overview

Our report uncovers data that can help DTC brands make more strategic decisions in the year to come — and identifies the returner personas that are defining the ever-changing online shopping expectations.

With this report you'll learn:

— What are some of the surprising findings on returns in 2019 and how you can take advantage to help fuel growth in 2020?

— What are the most common returner personas and how can you leverage learnings from last year to succeed in the new year?

— How can DTC brands customize the returns process to turn returns into an opportunity to increase both brand loyalty and customer lifetime value?

Download the Report

Want to learn more? 

 

Request a Demo

Phone

(415) 944-5458

Start a Trial Now

Install on Shopify